ru Payment Policy
This Payment Policy governs the procedures for depositing and withdrawing funds by Clients on the trading platform, as well as the measures aimed at preventing fraud and complying with Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) regulations.
1. General Provisions
1.1. The Client's account balance represents the amount of the Company’s financial obligations to the Client at a specific moment in time.
1.2. The Company’s financial obligations to the Client arise from the moment the funds are recorded as credited to the account and terminate once the Client withdraws the full amount from the account.
1.3. The Client may demand fulfillment of the Company’s obligations in an amount not exceeding the account balance.
1.4. Official methods of deposit and withdrawal are limited to the Company’s payment details listed on the website. The Company is not responsible for failures or delays caused by these payment systems. All related claims must be submitted by the Client to the relevant payment system’s support, with a notification sent to the Company.
1.5. The Company is not liable for the actions of third parties acting as intermediaries in transactions. The Company’s financial responsibility begins upon receipt of funds into its account and ends upon debiting funds from its account when processing withdrawals.
1.6. In the case of technical errors during financial transactions, the Company reserves the right to cancel such transactions and the results of related services.
1.7. Each Client is allowed to register only one (1) account. Duplicate accounts will be blocked, and any funds therein will be frozen and non-refundable.
2. Client Registration and Verification
2.1. Registration consists of two steps:
- Providing personal and contact information on the Company’s website;
- Identity verification (KYC).
2.2. For verification, the Client must provide:
- A scan/photo of a passport or ID (two pages);
- Upon request, documents confirming residential address, banking details, a photo of a bank card, and other relevant documents.
2.3. The document review period is up to 10 business days. In special cases, it may be extended to 30 business days.
3. Deposits
3.1. Clients can deposit funds using available methods such as bank cards, electronic wallets, bank transfers, and cryptocurrencies (if applicable).
3.2. All deposits must be made from payment sources owned by the Client. Third-party payments are not permitted.
3.3. Minimum and maximum limits depend on the selected deposit method.
3.4. The Company reserves the right to verify the source of funds and may request additional documentation.
3.5. To deposit funds, the Client must submit a request in the Personal Account. Only currencies listed on the website (e.g., RUB) are accepted.
3.6. Processing times depend on the selected payment method:
- Electronic methods: instantly or up to 1 business day;
- Bank transfers: 3 to 45 business days.
4. Withdrawals
4.1. Withdrawals are processed using the same payment method used for the deposit or, at the Company’s discretion, to the Client’s bank account.
4.2. All withdrawal requests are processed within 5 business days (excluding payment system processing time).
4.3. Full identity verification is required before processing a withdrawal.
4.4. The Company has the right to reject withdrawal requests if there is suspicion of fraud or AML/KYC policy violations.
4.5. The Client’s profit can only be withdrawn using a method approved by the Company.
4.6. Withdrawal requests must be submitted through the Personal Account and are considered accepted once visible in the "Balance History" section.
4.7. If the Client provides incorrect payment details, the Client bears all costs related to resolving the issue.
4.8. Currency conversion may be applied using the Company’s internal rate if the withdrawal currency differs from the account currency.
4.9. The Company may impose minimum and maximum withdrawal limits based on the selected method.
5. Withdrawal Methods
5.1. Bank Transfers
- Only sent to an account in the Client’s name;
- The Company is not responsible for transfer times.
6. Fees and Charges
6.1. The Company reserves the right to charge fees for deposits and withdrawals. Clients will be notified in advance.
6.2. All third-party fees (banking, payment systems) are borne by the Client.
7. Refund Policy
7.1. All deposits are considered final and non-refundable.
7.2. Refunds are only possible in the following cases:
- Technical error;
- Duplicate transaction;
- At the Company’s discretion in exceptional circumstances.
7.3. Refunds will only be processed to the same method used for the original deposit.
8. Taxes
8.1. The Company is not a tax agent and does not report Client information to third parties, except upon official request from government authorities.
9. Fraud and Legal Compliance
9.1. The Company complies with AML/CFT regulations and reserves the right to:
- Block a Client’s account;
- Freeze funds until investigation is complete;
- Cancel transactions found to be fraudulent.
10. Account Currency
10.1. The account currency is selected during registration and used for all operations.
10.2. If deposits or withdrawals are made in a different currency, the Company’s internal exchange rate applies.
11. Trading Turnover and Bonus Terms
11.1. All account deposits are automatically subject to a trading turnover requirement — this is the minimum volume of trading operations that must be completed before a withdrawal can be requested.
11.2. By default, the trading turnover is set at ×1.5 of the deposit amount. This means that if a user deposits, for example, $100, they must place trades totaling $150 before submitting a withdrawal request.
11.3. When activating bonuses or promo codes, the turnover conditions change. For example, if a user receives a $25 bonus, the trading turnover may increase to ×40 — meaning they must place trades totaling $1,000 before a withdrawal is allowed. The specific multiplier depends on the bonus or promotion terms and is shown in the user’s account or bonus policy.
11.4. Bonuses that increase the account balance (e.g., ×2) also proportionally increase the required trading turnover.
11.5. Until the trading turnover is met, withdrawals are restricted.